We are delighted to offer our valued customers a 30-day money-back guarantee from the USA, Canada, Europe, the UK, and Australia. We aim to ensure that you, our customers, are happy and satisfied with your jewelry purchase. If you are unhappy with your purchase, you can return your unworn jewelry within 30 days for a full refund. You can also exchange it for another product. All returns must be unworn and sent with the original packaging and documents.
Once you return your jewelry, your refund will be processed, or your replacement product will be dispatched, as soon as possible. If a replacement is not available from stock immediately, we will aim to get one to you as quickly as possible.
Return Policy Exclusions
Please note that we cannot accept the return of the following items:
- Customized jewelry, including: family crest jewelry, birthstone jewelry, jewelry commissioned by you, pieces that have been engraved, altered, or customized, and any custom-sized rings.
- Jewelry showing signs of wear.
- Jewelry that has been returned uninsured or in unacceptable packaging.
How to return or exchange your jewelry
To return or exchange a piece of jewelry, follow these simple steps:
1. Contact Irish Jewelry Craft
Send us an email quoting your order number on our Contact us form. We will then send you instructions on making a return or exchange. Please wait for our reply BEFORE you return your product.
2. Package Your Product
Please include all original packaging and documents (e.g. If you received a diamond certificate with your jewelry and this certificate is not returned, you may be liable for the replacement cost of $350). Package your item safely and securely to avoid damage during transit.
3. Return your Product
Upon receipt of your email, we will contact you with the return address. Please ensure to ship your item fully insured, and request a shipping receipt.
4. To Exchange a Product
If you want to exchange your jewelry for another item or a different size, simply email us and let us know. The cost to ship the new item to you is $45 for sending to the USA, Canada & EU countries. For all other countries, please Contact us for a shipping quote.
What if your ring does not fit?
Please check out our blog entitled How to find your ring size: 3 Easy Methods to help calculate the correct ring size.
If your ring is not the perfect fit, we can resize it for you free of charge, up or down one size. To resize your ring, you will need to return it to us unworn, with all the original packaging and documents.
Please note that we cannot resize customized rings that have been engraved.
Defects or Faulty Products
We take pride in the high standard of our jewelry. In the unlikely event that you receive a faulty product, we will exchange it for free. Alternatively, we will issue a full refund and cover the return cost.
Please get in touch with us if you have any queries regarding our returns policy or require any additional information.
